Thank you for visiting Our Website. Ensuring data protection and data security for our customers and users is a top priority for Us at Pierre Fabre.

This Privacy Policy explains what information is collected when you visit and use Our Website and how this information is processed.

Who we are:

This Website (“Website“), is operated by Pierre Fabre Médicament (hereinafter “Pierre Fabre “, “We“, “Our“, “Us“) who is the data controller of  any Personal Information which may be collected from you on the Website for the purposes described below.

We invite you to read this Privacy Policy carefully to acknowledge the conditions of your Personal Information processing when visiting our Website.  Please note that it may be updated at any time by Pierre Fabre. The date of the most recent revision will appear on this page. We suggest that you refer back to it on a regular basis.

 Information we collect about you 

Depending on the services provided by our Website and used by you, your choices and the configuration of your terminal (with respect in particular to cookies and other trackers), some Personal Information concerning you (your “Personal Information“) are collected and processed by Pierre Fabre. When you visit our Website, our server automatically collects certain browser or device generated information, including but not limited to: your domain; IP address; date, time and duration of your visit; browser type; operating system; and page visits.


Purposes of your Personal Information processing

The following is an overview of our purposes for using your Personal Information and why we need to process it.



Purposes of the processing legal basis of personal data processing
  • answer your questions sent via e-mail, contact forms and chats

Our legitimate interest

  • carry out statistics
 your express consent


Personal Information Disclosure and Transfer

We are part of the global Pierre Fabre group, and from time to time it will be necessary to share your Personal Information with our affiliated businesses when necessary for the purposes above listed.

We may also appoint third party service providers (who will operate under our instructions) to assist us in providing information, products or services to you, in conducting and managing our business, or in managing and improving Our Website. In such case those third parties may need to access your Personal Information.

You have a right to obtain details of the transfer mechanism under which your Personal Information is transferred outside of the EEA by contacting

We may share your Personal Information with third parties in connection with potential or actual sale of our company or any of our assets, or those of any affiliated company, in which case Personal Information held by us about our users may be one of the transferred assets.

We will also respond to requests for information where required by to do so by law, or when such disclosure is required to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us.


Retention of your Personal Information

IP addresses collected for security purposes will not be stored for longer than 10 days.

Finally, the connection logs that are collected, subject to your consent, using cookies and other trackers implemented on our Site, shall be kept in accordance with applicable laws and regulations for a period of time that does not exceed thirteen (13) months. For more details, see “Cookies” Section below policy.


Your rights

Subject to applicable law, you may have some or all of the following rights in respect of your Personal Information:

·         to obtain a copy of your Personal Information together with information about how and on what basis that Personal Information is processed;


·         to rectify inaccurate Personal Information (including the right to have incomplete personal information completed);

·         to erase your Personal Information (in limited circumstances, where it is no longer necessary in relation to the purposes for which it was collected or processed);

·         to restrict the processing of your Personal Information where:

·         the accuracy of the Personal Information is contested;

·         the processing is unlawful but you object to the erasure of the Personal Information;

·         we no longer require the Personal Information but it is still required for the establishment, exercise or defense of a legal claim;

·         to request the portability of your Personal Information in machine-readable format to a third party (or to you) when we justify our processing on the basis of your consent or the performance of a contract with you;

·         to give general or specific instructions on how your Personal Information should be processed and may be used, after your death.

·         To oppose at any time to be contacted by phone for direct marketing purposes, by registering free of charge on the website:;

·         to withdraw your consent to our processing of your Personal Information (where that processing is based on your consent);

·         to object to a processing for marketing purpose; and

·         to obtain, or see a copy of the appropriate safeguards under which your Personal Information is transferred to a third country or international organisation.

In addition to the above rights, you have the right to object to any processing of your Personal Information justified by Pierre Fabre legitimate interest, including profiling (as opposed to your consent, or to perform a contract with you). You also have the right to object to any processing of your Personal Information for direct marketing purposes, including profiling.

To exercise these rights, please contact us using generic email adress displayed on our website (the details given below). Please note that we may request proof of identity, and we reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. We will endeavour to respond to your request within all applicable timeframes.


Pays/Région   Adresse de courrier  
Czech Republic
Middle East
United Kingdom



You also have the right to lodge a complaint with your local supervisory authority for data protection, for example the ICO in the UK, the CNIL in France or the AEPD in Spain.


Managing and Deleting Cookies

To allow you to control the usage of cookies on Our Website, we have implemented a tool available when you access Our Website which invites to configure the different cookies that you consent to have installed.

If you reject cookies, we will not set any further cookies on your device, except the “functional” cookies detailed above (including, unavoidably, a cookie to remember that you do not want any cookies set when you visit the Website).

You should however note that if you choose to remove or reject certain cookies, it will affect certain features or services on our Website.

Update of the Privacy Policy

We may change this Privacy Policy from time to time in order to reflect changes in the law and/or our privacy practices.

Contact information

If you have any questions in relation to this Privacy Policy or you wish to exercise any of your rights, please contact our data protection officer,